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Food For Thought

October 21, 2016

CI-“Grab” Partnership with Mobile Ordering Platform

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Atlanta, GA – Imagine no lines, no hassle and more options as a hungry but busy airport traveler. Atlanta-based Concessions International (CI), one of the largest food and beverage concessionaire in the country, is launching a 5-airport partnership with Grab, the largest U.S. e-commerce platform that enables time-pressed travelers to pre-order from a variety of airport restaurants, saving precious time in reaching their destinations.

This Concessions International-Grab collaboration will expand Grab’s Fast Casual and QSR restaurant repertoire across the Atlanta, Denver, Dallas, DC and Miami airports. The Atlanta operation specifically will include CI-operated Fly Burger Lotta Frutta, Café Tazza, Paschal’s, Fresh 2 Order and Dos Equis – all located in Hartsfield-Jackson Atlanta International Airport’s Concourse B.

The on-demand mobile ordering platform leverages users’ travel information to allow travelers to view menus, place orders, pay and set pick-up times. The Grab app also provides other day-of-travel resources, such as terminal maps and gate-to-gate navigation, reducing user stress and optimizing convenience. These extensive, detailed features and brilliant technology of Grab attracted the CI team.

“We love how the Grab app is focused on providing an airport-wide solution for mobile ordering,” says Basil Banko, VP of IT for Concessions International. “We are looking forward to the Grab partnership as we begin our implementation in Atlanta, Denver, Dallas, DC and Miami.”

CI currently has operations in eight airports nationwide, serving airport passengers with exceptional local, regional and national concepts – all with a focus on a superior guest experience. In Washington, DC, CI-operated units in the Grab app include: American Tap Room, Georgetown Market, Taylor Gourmet, Be right burger, DC Crafts, Bar Symon and Chef Geoff. The Denver airport includes: Sports Bar, Hopes, Wetzel’s Pretzels, New Belgium Hub, Heidi’s Brooklyn Deli, Daz Bog and Chick-fil-a. In Miami, Nathans and Einstein’s, and in Dallas, Einstein’s and Genghis Grill are among the CI restaurants included in the Grab app.

Grab can be downloaded at www.grabmobileapp.com or through the App Store or Google Play. For an image of Grab app CLICK HERE.

About Concessions International, LLC
Atlanta-based Concessions International, LLC, founded in 1978, is a dynamic food and beverage concessionaire with operations in eight airports. The company’s portfolio includes franchised, licensed and proprietary concepts, including casual dining, quick service, snack, deli and bar and grill. The company is a franchisee of major national brands including Fresh To Order, Seattle’s Best Coffee, and Einstein Bros. Bagels. CI operates Pemberton Café at the World of Coca Cola, and Paschal’s Restaurant in the historic Castleberry district of downtown Atlanta. Visit www.cintl.com for more information.

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We remain fresh in our approach and innovative in the ways we look at running our business. In the unique and fast-paced airport environment in which we operate, we continuously look for innovative ways to improve our operations and guest experiences. We always strive to set ourselves apart from the competition and lead the way, mixing proven techniques and guest services practices and innovative new approaches to delivering excellence.

Dedicated to Making Ordinary Airport Service Extraordinary

We provide training to our team members intended to create a superior guest experience. This training is what has helped CI retain its employees. The training focuses on the unique elements common to business practices within the airport food and beverage industry. They receive new hire orientation and on-boarding along with position-specific training for their job function during the first two weeks of employment.

We deploy industry-leading technology without losing the personal touch. From menu QR codes to being able to have guests pay at the table, the technology we choose improves our efficiencies in the back of the house in an effort enhance our customer-facing experiences in this unique, fast-paced environment.

Our in-house design team focuses on creating fresh, inviting new looks with great functionality. From aesthetics and traffic flow to environmental sustainability in mind, we consider every detail to ensure that not only the service and experience is exceptional, but that the space is especially welcoming.

At CI, we believe being responsible business citizens means being responsible to the environment we share with the rest of the world, including our employees, partners and traveling passengers. Here are a few sustainability elements we focus on when opening or renovating a concept

Water Conservation

Not only to save money, but to preserve this precious resource, through water efficient fixtures and fittings, pre-rinse valves, ice makers and dishwashers.

Recycling

Incorporate systems to reduce, reuse, recycling waste to energy.

Energy

Reduce energy demand through processes related to energy usage and efficiency. Encourage efficient practices without sacrificing quality of service to our customers through lighting by using low energy heat lighting, HVAC by using variable speed kitchen fans for exhaust, decreased process load requirements through ENERGY STAR kitchen equipment, computers and POS systems.

Materials

Build with materials that are safe for our employees and guests and have recycled content of at least 10-20%, thereby reducing impacts resulting from extraction and processing of virgin materials.

Impact

Purchase building materials and products that are extracted and manufactured within the region in which we build, thereby supporting the use of indigenous resources and reducing the environmental impacts resulting from transportation.

greening-atl

CI was awarded the GreeningATL “Footprint and Community Impact Award” for being a leader in cutting down on emissions in the local Atlanta area for our operation at Atlanta Hartsfield-Jackson International Airport by subsidizing the purchase of their transit cards, which encourages transit use and reduces greenhouse gas emissions.