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Food For Thought

November 10, 2017

GRA Honors Concessions International’s Ron Foster

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The Georgia Restaurant Association honored the best of the best at its annual GRACE Awards with Concessions International and Fresh To Order customer service ambassador Ronald Foster taking home the top award for Restaurant Employee of the Year for the state of Georgia. Foster is the service ambassador for fast-fine brand Fresh To Order located at Concourse B of Hartsfield-Jackson Atlanta International Airport (ATL). Fresh To Order is operated by Concessions International (CI), a prime concessionaire of food and beverage offerings on ATL’s Concourse B.

Foster’s nomination cited his ability to make people smile even when they are hurrying to catch the next plane. “It is most rewarding to see people’s attitude change just by being nice to them,” says Ronald Foster.

A 30-year veteran of the restaurant industry, Foster has worked for Concessions International for 22 years. “We could not be more proud of Ronald winning this state-wide honor,” said Donata Russell Ross, CEO Concessions International. “He loves his job and it shows, and best of all, his attitude is infectious with guests and fellow employees alike.”

Founded in 2006, Fresh To Order (f2o), the pioneer of the innovative, “fast-fine” restaurant concept, combines the quality of food found in casual fine dining with the operational platform and price points of fast casual. Founded on the vision of “Incredible Food, Service and Facilities,” f2o serves a menu of freshly prepared entrees, Panini sandwiches, soups and salads in under 10 minutes for around $10.

Atlanta-based Concessions International, LLC, founded in 1979, is a dynamic food and beverage concessionaire with operations in eight airports. The company’s portfolio includes franchised, licensed and proprietary concepts, including casual dining, quick service, snack, deli and bar and grill. The company is a franchisee of major national brands including Fresh To Order, Chick-fil-A, and Einstein Bros. Bagels. CI also operates Pemberton Café at the World of Coca Cola, and Paschal’s Restaurant in the historic Castleberry district of downtown Atlanta.

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We remain fresh in our approach and innovative in the ways we look at running our business. In the unique and fast-paced airport environment in which we operate, we continuously look for innovative ways to improve our operations and guest experiences. We always strive to set ourselves apart from the competition and lead the way, mixing proven techniques and guest services practices and innovative new approaches to delivering excellence.

Dedicated to Making Ordinary Airport Service Extraordinary

We provide training to our team members intended to create a superior guest experience. This training is what has helped CI retain its employees. The training focuses on the unique elements common to business practices within the airport food and beverage industry. They receive new hire orientation and on-boarding along with position-specific training for their job function during the first two weeks of employment.

We deploy industry-leading technology without losing the personal touch. From menu QR codes to being able to have guests pay at the table, the technology we choose improves our efficiencies in the back of the house in an effort enhance our customer-facing experiences in this unique, fast-paced environment.

Our in-house design team focuses on creating fresh, inviting new looks with great functionality. From aesthetics and traffic flow to environmental sustainability in mind, we consider every detail to ensure that not only the service and experience is exceptional, but that the space is especially welcoming.

At CI, we believe being responsible business citizens means being responsible to the environment we share with the rest of the world, including our employees, partners and traveling passengers. Here are a few sustainability elements we focus on when opening or renovating a concept

Water Conservation

Not only to save money, but to preserve this precious resource, through water efficient fixtures and fittings, pre-rinse valves, ice makers and dishwashers.

Recycling

Incorporate systems to reduce, reuse, recycling waste to energy.

Energy

Reduce energy demand through processes related to energy usage and efficiency. Encourage efficient practices without sacrificing quality of service to our customers through lighting by using low energy heat lighting, HVAC by using variable speed kitchen fans for exhaust, decreased process load requirements through ENERGY STAR kitchen equipment, computers and POS systems.

Materials

Build with materials that are safe for our employees and guests and have recycled content of at least 10-20%, thereby reducing impacts resulting from extraction and processing of virgin materials.

Impact

Purchase building materials and products that are extracted and manufactured within the region in which we build, thereby supporting the use of indigenous resources and reducing the environmental impacts resulting from transportation.

greening-atl

CI was awarded the GreeningATL “Footprint and Community Impact Award” for being a leader in cutting down on emissions in the local Atlanta area for our operation at Atlanta Hartsfield-Jackson International Airport by subsidizing the purchase of their transit cards, which encourages transit use and reduces greenhouse gas emissions.